General Information

Everything you need to know before placing an order — quality, shipping, returns and more.

3-5 daysProcessing Time
Made to OrderEvery piece printed fresh
14 daysReturn Window
1-2 daysShipping Germany
5-8 daysShipping Europe
up to 20 daysShipping Worldwide
Why Qumi?

Why Buy From Us

Made in GermanyIndustrial 3D printers - Crisp details - High standards
Tracked ShippingTracking number with every order - Always know where your parcel is
Insured ParcelsDamaged delivery? Photo to us - we handle DHL/Deutsche Post
Many Scales28mm - 32mm - 75mm - XXL - and more
Free Miniature from 75€Random 32mm mini - Added automatically - No code needed
Volume Discounts5% - 10% - 15% - Applied at checkout automatically
USA: All Duties Covered35€ flat rate - Taxes & customs paid by us - No surprises
Fast & Friendly SupportEmail & live chat - Small team - Quick replies
Painter CommunityArtist collabs - Instagram - Painting inspiration
Custom ScalingAlmost any scale or size possible - Just contact us with your wishes
Product Quality

Premium 3D Printed Miniatures

  • Crisp, sharp details — printed on industrial-grade 3D printers
  • High-quality grey resin for excellent detail reproduction & durability
  • Delivered as single piece or in parts — some assembly may be required
  • Delivered unprimed — ready to prime and paint straight away
  • All miniatures come 95% support-free — the vast majority of supports are removed before shipping. Occasional minor remnants may remain.
Material & Finish

What you receive

Resin
Photopolymer resin — rigid and highly detailed, captures even the finest surface texture
Cleaned
All miniatures are cleaned with isopropanol before shipping
Unprimed
Unpainted grey — ready for your primer and paint of choice
Processing Time

How long does it take

All items are made to order — every miniature is printed fresh after your purchase.

1
Order ConfirmedYour order enters the print queue immediately.
2
Printing & Curing3-5 business days. May extend slightly during peak season.
3
Quality CheckEvery piece is inspected before packing.
4
DispatchShipped from Germany via Deutsche Post or DHL.
Payment Methods

Flexible Payment Options

We accept all major payment methods for a smooth checkout:

VisaMastercardAmex PayPalKlarnaApple Pay Google PayShop PayiDEAL / Wero BancontactMaestroUnion Pay
Shipping

Worldwide Shipping from Germany

We ship via Deutsche Post and DHL. Delivery times after dispatch:

Germany4,99€ shipping - Free from 60€ - Deutsche Post / DHL
1-2 days
Europe9,99-13,99€ shipping - Free from 90€
5-8 days
United States35€ flat rate - All duties & taxes covered by us — no surprise fees
7-14 days
Worldwide13,99-19,99€ shipping - Free from 140€ - local customs may apply
up to 20 days
RegionStandardFree from
Germany4,99€60€+
Europe9,99-13,99€90€+
United States35€ flatAll fees covered
Worldwide13,99-19,99€140€+
Every order ships with a tracking number — follow your parcel every step of the way.
Every shipment is insured. Damaged parcel? Take a photo and send it to us — we'll handle the claim with DHL / Deutsche Post.
Orders over 75€ include a free miniature — added automatically at checkout.
Returns & Refunds

Your Satisfaction Matters

  • Return within 14 days of receipt if not satisfied with quality
  • Contact us via email or live chat to initiate a return
  • Returns accepted for quality issues — not for change of mind on custom prints
  • We respond quickly and aim to find a fair solution
Write us an email or use the chat: info@quality-miniatures.com
Full Refund Policy
Bulk Savings

Volume Discounts

The more you order, the more you save — discounts are applied automatically at checkout.

5%
2 MiniaturesSave 5% on your order
10%
4-7 MiniaturesSave 10% on your order
15%
8+ MiniaturesSave 15% — best value for large orders
Orders over 75€ include a free miniature — automatically added at checkout. No code needed.
Disclaimer

Important Notes

  • Collector's items — intended for collectors aged 14 and over
  • Not toys — may contain small parts, keep away from young children
  • Product photos show painted examples — all miniatures ship unprimed
  • Measurements and scale: Most current measurements are taken as total height from the lowest to the highest point. Some older or scale-reference entries may use foot-to-eye-level measurements. Please check the product description and, where available, the measurement images in the product gallery for the exact reference points.
Age 14+ - Collector's item - Not a toy - Unprimed & unpainted
Get in Touch

We're Here to Help.

We're a small, passionate team and we reply fast. Don't hesitate to reach out about your order, our products, or anything else.

info@quality-miniatures.com Instagram