General Information

Everything you need to know before placing an order — quality, shipping, returns and more.

⏱️3-5 daysProcessing Time
📦Made to OrderEvery piece printed fresh
↩️14 daysReturn Window
🇩🇪1-2 daysShipping Germany
🇪🇺5-8 daysShipping Europe
🌍up to 20 daysShipping Worldwide
🏆
🏆 Why Qumi?

Why Buy From Us?

🖨️
Made in GermanyIndustrial 3D printers - Crisp details - High standards
📍
Tracked ShippingTracking number with every order - Always know where your parcel is
🛡️
Insured ParcelsDamaged delivery? Photo to us - we handle DHL/Deutsche Post
📐
Many Scales28mm - 32mm - 75mm - XXL - and more
🎁
Free Miniature from 75€Random 32mm mini - Added automatically - No code needed
💰
Volume Discounts5% - 10% - 15% - Applied at checkout automatically
🇺🇸
USA: All Duties Covered35€ flat rate - Taxes & customs paid by us - No surprises
💬
Fast & Friendly SupportEmail & live chat - Small team - Quick replies
📸
Painter CommunityArtist collabs - Instagram - Painting inspiration
✏️
Custom ScalingAlmost any scale or size possible - Just contact us with your wishes
🖨️
⭐ Product Quality

Premium 3D Printed Miniatures

  • ▸Crisp, sharp details — printed on industrial-grade 3D printers
  • ▸High-quality grey resin for excellent detail reproduction & durability
  • ▸Delivered as single piece or in parts — some assembly may be required
  • ▸Delivered unprimed — ready to prime and paint straight away
  • ✓All miniatures come 95% support-free — the vast majority of supports are removed before shipping. Occasional minor remnants may remain.
🔧 Material & Finish

What you receive

Resin
Photopolymer resin — rigid and highly detailed, captures even the finest surface texture
Cleaned
All miniatures are cleaned with isopropanol before shipping
Unprimed
Unpainted grey — ready for your primer and paint of choice
⏱️ Processing Time

How long does it take?

All items are made to order — every miniature is printed fresh after your purchase.

1
Order ConfirmedYour order enters the print queue immediately.
2
Printing & Curing3-5 business days. May extend slightly during peak season.
3
Quality CheckEvery piece is inspected before packing.
4
DispatchShipped from Germany via Deutsche Post or DHL.
💳 Payment Methods

Flexible Payment Options

We accept all major payment methods for a smooth checkout:

VisaMastercardAmex PayPalKlarnaApple Pay Google PayShop PayiDEAL / Wero BancontactMaestroUnion Pay
🚚 Shipping

Worldwide Shipping from Germany

We ship via Deutsche Post and DHL. Delivery times after dispatch:

🇩🇪
Germany4,99€ shipping - Free from 60€ - Deutsche Post / DHL
1-2 days
🇪🇺
Europe9,99-13,99€ shipping - Free from 90€
5-8 days
🇺🇸
United States35€ flat rate - All duties & taxes covered by us — no surprise fees
7-14 days
🌍
Worldwide13,99-19,99€ shipping - Free from 140€ - local customs may apply
up to 20 days
RegionStandardFree from
🇩🇪 Germany4,99€60€+
🇪🇺 Europe9,99-13,99€90€+
🇺🇸 United States35€ flatAll fees covered
🌍 Worldwide13,99-19,99€140€+
📍Every order ships with a tracking number — follow your parcel every step of the way.
🛡️Every shipment is insured. Damaged parcel? Take a photo and send it to us — we'll handle the claim with DHL / Deutsche Post.
🎁Orders over 75€ include a free miniature — added automatically at checkout.
↩️ Returns & Refunds

Not happy? We'll sort it.

  • ✓Return within 14 days of receipt if not satisfied with quality
  • ✓Contact us via email or live chat to initiate a return
  • ▸Returns accepted for quality issues — not for change of mind on custom prints
  • ▸We respond quickly and aim to find a fair solution
✉️Write us an email or use the chat: info@quality-miniatures.com
📄 Full Refund Policy
💰 Bulk Savings

Volume Discounts

The more you order, the more you save — discounts are applied automatically at checkout.

5%
2 MiniaturesSave 5% on your order
10%
4-7 MiniaturesSave 10% on your order
15%
8+ MiniaturesSave 15% — best value for large orders
🎲Orders over 75€ include a free miniature — automatically added at checkout. No code needed.
⚠️ Disclaimer

Important Notes

  • ▸Collector's items — intended for collectors aged 14 and over
  • ▸Not toys — may contain small parts, keep away from young children
  • ▸Product photos show painted examples — all miniatures ship unprimed
  • ▸Minor surface artefacts (layer lines) can occur — these are normal in resin printing
🔞Age 14+ - Collector's item - Not a toy - Unprimed & unpainted
✉️
💬 Get in Touch

Questions? We're Here to Help.

We're a small, passionate team and we reply fast. Don't hesitate to reach out about your order, our products, or anything else.

✉️ info@quality-miniatures.com 📸 Instagram